Privacy policy

LiveRound Ltd (“we”, “us”) runs LiveRound and is the data controller responsible for the personal information described in this policy. You can contact us at support@liveround.ai.

We collect your account details, purchases, custom questions, support messages, and what you say and draw in each mock. We also collect technical details, such as your IP address and browser. If you sign in with Google, Google sends us your email address and basic profile details.

We need your account details to provide an account and your spoken answers and whiteboard content to run and assess a mock. Payment details are required to buy mocks. The target company and main concerns you can add to a mock are optional.

• Providing the service: we use account, payment, and interview information to sign you in, fulfil purchases, run mocks, generate feedback, and send service messages. This is necessary to perform our contract with you.
• Support and security: we use support messages, technical logs, and relevant interview records, including mock recordings, to investigate problems, prevent abuse, and resolve disputes. We rely on our legitimate interests in keeping the service and its mock interviews working, protecting accounts, and handling claims.
• Product analytics: we rely on our legitimate interest in understanding usage and improving the service for cookieless measurement and server-side account events. We rely on your consent for optional analytics cookies and session recordings.
• Legal obligations: we keep the billing and transaction records needed to meet accounting and tax requirements and respond to legally binding requests.

We use essential cookies and browser storage to keep you signed in, remember your cookie choice, and save your interview setup and whiteboard if you reconnect.

By default, we measure how LiveRound is used without cookies, and we can link some of that data to your account.

Once you’re signed in, we ask whether we may also use analytics cookies and session recordings. If you accept, we link your analytics to your account and email address. We also record your sessions: your clicks, scrolling, and what you see on our pages. You can withdraw consent at any time in your account settings. Withdrawing doesn’t undo processing that was lawful before you withdrew.

Whatever you choose, our servers record a few events linked to your account, such as signing up and starting or finishing a mock.

We share information with these kinds of providers to run LiveRound:

• Infrastructure providers in the UK, US, and Singapore run our website, servers, database, file storage, sign-in, and email. They also run background jobs, check for bots, and serve the whiteboard’s fonts.
• Payment providers in the US take your payments and track your mock balance.
• AI providers in the US run the voice conversation and the live interviewer, record each mock, and write your feedback.
• An analytics provider in the EU and US runs our analytics and session recordings.

Some of these providers may also collect information about your activity across other websites that use them, for example to prevent fraud.

Our providers process your information outside the UK, including in the United States, the European Economic Area, and Singapore. These transfers rely on UK adequacy regulations or on standard contractual clauses with the UK International Data Transfer Addendum. To get a copy of the safeguards, email support@liveround.ai.

• Accounts and interview history: we keep these until you ask us to delete your account.
• Mock recordings: we keep each recording and its transcript until we delete them, when you ask us to or when we delete your account.
• AI processing: the AI provider behind the live interviewer keeps your interview for up to 30 days, or longer if it’s flagged for misuse. The one that writes your feedback keeps what it receives for at least 30 days.
• Analytics and session recordings: our analytics provider keeps events for up to 7 years and session recordings for up to 90 days.
• Support and security: we keep these records while a support case, security investigation, or dispute is open, and for as long as we need to investigate faults.
• Billing records: we keep these for as long as accounting and tax law requires, and while a payment dispute is open.

Deleted information can stay in our database backups for up to 30 days. After a deletion request, we may still keep specific records the law requires or an ongoing claim needs.

Depending on the processing and the law that applies, you can ask to access, correct, delete, or restrict the use of your personal information, or receive a portable copy. To make a request, email support@liveround.ai. We may need information to verify your identity before acting on it.

You can object to processing based on legitimate interests, including retaining mock recordings for troubleshooting and using cookieless or server-side analytics. Email support@liveround.ai and explain your situation.

If you’re unhappy with how we’ve handled your personal information, you can complain to us at support@liveround.ai. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

When we change this policy, we post the new version on this page and update the effective date.